TicketMintSupport
Need help? Most questions are answered below.
Contact us: email support@arizolve.com with your phone model, Android version and printer model. We usually reply within two working days.
Frequently asked questions
“Scan Failed: No Device Found”: what should I check?
Make sure Bluetooth is on, the printer is switched on and charged, and it is within a few metres of your phone. If the printer has never been used with this phone, pair it first in your phone’s Bluetooth settings, then tap Scan for Printers again.
Which printers work with TicketMint?
TicketMint works with ESC/POS Bluetooth thermal receipt printers (58 mm), such as the Shreyans SRS583. Most portable receipt printers sold for billing use this standard. If yours doesn’t work, email us the model name.
Why does the app ask for location permission?
Android requires location permission on many phones before an app can scan for Bluetooth devices. TicketMint uses it only so the printer scan works. It never reads, stores or shares your location.
I denied a permission by mistake. How do I fix it?
Open your phone’s Settings → Apps → TicketMint → Permissions, and allow “Nearby devices” (and “Location” if shown). Then reopen TicketMint.
The printout is blank or faded.
Thermal paper prints on one side only. Check that the roll is loaded with the shiny side facing the print head, and that the printer battery isn’t low.
Does TicketMint need internet or an account?
No. TicketMint works fully offline and doesn’t need an account. Nothing you print is sent to us.
How do I delete my data?
TicketMint does not store any personal data, so there is nothing to delete. Uninstalling the app removes it completely. See Data Deletion.